Shipping policy

Shipping Policy

Store Name: BottlePop
Contact Email: bottlepop@use.startmail.com

This Shipping Policy outlines how orders are processed and delivered by BottlePop. By placing an order on our website, you agree to the terms set out below.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays) after payment has been successfully received.

Please note that order processing times may be extended during peak periods, promotional events, or unforeseen circumstances.

Delivery Times

Estimated delivery times are as follows:

  • United Kingdom: 5–10 business days

  • Europe: 7–15 business days

  • International: 10–20 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including courier delays, customs processing, or adverse weather conditions.

Shipping Charges

Shipping fees are calculated and displayed at checkout prior to order confirmation.
From time to time, BottlePop may offer free shipping promotions, which will be clearly communicated on our website.

Dispatch Confirmation and Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking details where available.
Please allow 24–48 hours for tracking information to become active.

Customs Duties and Import Taxes

For orders shipped outside the United Kingdom, BottlePop is not responsible for any customs duties, import taxes, or additional charges imposed by local authorities. These costs are the sole responsibility of the customer.

Incorrect or Incomplete Address

Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate.
BottlePop cannot be held liable for orders delivered to an incorrect or incomplete address supplied by the customer.

If you need to amend your address, please contact us immediately at bottlepop@use.startmail.com. Address changes cannot be guaranteed once the order has been processed.

Delayed, Lost, or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at bottlepop@use.startmail.com.
We will investigate the matter with the relevant carrier and provide appropriate assistance in accordance with UK consumer regulations.

Damaged Goods

If your order arrives damaged, you must notify us within 48 hours of delivery by contacting bottlepop@use.startmail.com and providing clear photographic evidence of the damage.
Claims submitted outside this timeframe may not be accepted.

Consumer Rights (UK)

Nothing in this Shipping Policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

Contact Details

For any questions regarding shipping, please contact us at:
📧 bottlepop@use.startmail.com