Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.

The item must be in the same condition you received it, unused, with the tags and in its original packaging, in order to be eligible for return. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at the address bottlepop@use.startmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If the return is accepted, we will send you a shipping label for the return along with instructions on how and where to send the package. Items returned without having previously requested the return will not be accepted.

For any questions about returns, you can contact us at the address bottlepop@use.startmail.com.

Damage and problems
Please review your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the problem and fix it.

Exceptions/Non-Return
Items Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or custom items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we are unable to accept returns on sale items or gift cards.

Exchanges
The quickest way to make sure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase from the new item.

European Union 14-day cooling-off period Notwithstanding the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without the need for justification. As in the previous case, the item must be in the same condition you received it, unused, with the tags and in its original packaging. You will also need to have the receipt or proof of purchase.

Refunds
We will inform you when we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you'll be automatically refunded to your original form of payment within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and cash your refund.
If more than 15 working days have passed since we approved your return, please contact us at bottlepop@use.startmail.com.